How does your current document-delivery process stack up?

You know which FCA or other requirement governs the information, whether it must be provided in a Durable Medium, and whether any alternative website or paper conditions apply.

The process delivers customer-specific information to the intended recipient rather than merely publishing general information for them to find.

The customer can retain or revisit what was supplied for a period appropriate to the purpose of the information.

If underlying information changes later, the customer can still retrieve the version they were originally given.

Corrections or replacements create a new record rather than silently changing or removing the customer's original settled copy.

You have determined whether the customer still needs access after account closure and, if so, how that access continues.

The process preserves historic documents, original versions and customer access when technology is changed, replaced or retired.

Password recovery, identity checks or other retrieval routes remain workable for as long as the information is meant to remain accessible.

You know whether paper must remain available, whether the customer must be informed of that right, and whether any channel choice or consent condition applies.

You can reconstruct the recipient, document or version, delivery time and delivery method if the process is later reviewed.